Returns and exchanges
The passenger may obtain a refund of the ticket price from the ferry companies if they do not use it, provided the fare allows it, and in accordance with the following conditions:
CHANGES AND REFUNDS - BALEARIA
1. a). A 10 percent deduction from the ticket price for advance sales, if the request is made within 7 days before the ship's departure.
b). For refunds requested within 48 hours and up to 2 hours before the ship's departure, 20 percent of the ticket price will be deducted.
c). No refunds will be issued for tickets cancelled and/or modified less than two hours before the ship's departure, whether the reservation was made on the same day of departure or earlier.
2. All BALEARIA fares and “mini” offers allow for changes in travel date and/or time with a penalty of 20€ per booking plus any possible fare increase if applicable, provided the change is made at least 2 hours before the originally booked travel date and time. BALEARIA's full and “reduced” fares allow changes without the 20€ penalty, although a fare increase from one date to another may apply, provided the changes are made at least 2 hours before the originally booked travel date and time.
3. Schedules and itineraries may vary due to breakdowns, unforeseen circumstances, or force majeure. In such cases, BALEARIA will take measures under its control to inform the affected passengers of these variations. In case of necessity due to the above-mentioned causes, the ferry company may substitute itself with another ferry company or use different ships.
4. If the contracted journey does not take place due to breakdown, unforeseen circumstances, or force majeure, the ferry company assumes no further responsibility than the obligation to refund the full ticket price.
5. A passenger who does not board the ship, for any reason not attributable to BALEARIA, will not be entitled to a refund of the ticket price.
6. BALEARIA's OPEN (open return) tickets are valid for one year from the date of issue, with their use being subject to prior seat reservation. The contracted fare will be maintained until January 15 of the following year. After this date, the return may be confirmed by paying the corresponding supplement due to fare increases.
7. The transport of vehicles covered by this ticket is carried out in accordance with the current regulations on the matter and by the international conventions to which Spain is a signatory.
8. For actions arising from this ticket on domestic coastal navigation routes, the jurisdiction resulting from the application of the current Civil Procedure Act will apply. When maritime transport is carried out on international routes, the jurisdiction of the Courts resulting from the application of the 1974 Athens Convention and/or the instruments modifying it will apply.
9. The passenger has the right to withdraw from the contract relating to passenger transport within a period of 14 calendar days without providing any reason.
The withdrawal period will expire 14 calendar days from the date of the contract.
To exercise the right of withdrawal, the passenger must notify the company (providing their name, full address, and, if available, their phone number, fax number, and email address) of their decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by post, fax, or email).
To meet the withdrawal deadline, it is sufficient for the communication regarding the exercise of this right to be sent before the withdrawal period expires.
Consequences of withdrawal:
⦁ In the event of withdrawal by the passenger, the company will refund all payments received from the passenger for the transport, including delivery charges (with the exception of additional costs resulting from the passenger's choice of a different delivery method than the least expensive ordinary delivery method offered) without undue delay and, in any event, no later than 14 calendar days from the date on which the company is informed of the passenger's decision to withdraw from the contract.
The company will make the refund using the same payment method used by the passenger for the initial transaction, unless the passenger has expressly agreed otherwise; in any event, the passenger will not incur any fees as a result of the refund.
CHANGES AND REFUNDS – FRED OLSEN
The ticket is valid for one year from the date of issue (except for those issued under promotional or offer fares) unless otherwise stipulated in the specific conditions of each fare.
For promotional fares or special offers, you must check the specific conditions. More information can be found in Fred Olsen's transport conditions at the following URL: https://www.fredolsen.es/es/condiciones-de-transporte.
However, if it is not used on the reserved date and specific journey for which it was issued, the holder may still use it, subject to reservation request and payment of any fare difference, if applicable.
Reservation change fees will be as stipulated by the carrier, with a maximum of 25% of the ticket value. If the ticket holder decides not to use it before the validity period expires after the reservation is cancelled, they will be entitled to a refund of 75% of the ticket value.
Ticket Changes
To make any changes (date, time, fare, and/or vehicle details, route, or passenger details), please contact our Customer Service centre by sending an email to info@iloveferry.com. You must provide us with the reservation locator and at least one other detail of your booking.
If you need telephone assistance, you can contact us at 96 579 64 78 from Monday to Thursday from 10:00 to 13:30.
Cancel a ticket and request a refund
For inter-island routes, the option to cancel depends on the contracted fare, as only Flexible and Gold fares allow a full refund of the ticket price.
However, remember that all Fred Olsen tickets are valid for one year and allow changes to date, time, fare, and route, up to one year after purchase (except promotional or offer fares).
For the route between the Canary Islands and Huelva, a refund of the ticket price can be requested, as all its fares allow for refunds.
As all tickets are valid for one year (except those contracted under promotional or offer fares), you can change or cancel your ticket even after the originally planned travel date, provided it has not been more than one year since the purchase.
Fred Olsen Fares – Inter-Islands
| Basic | Optimal | Comfort | |||
| Benefits |
Web |
Web+ |
Flexible |
Priority |
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| Flexibility in changes to date, time, and fare * |  |
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| Priority boarding | |
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| Priority disembarkation with vehicle | |
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| Access to VIP Lounge with drinks included** | |
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| Allows flexible return (Open ticket) | |
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| Allows refunds and/or reservations | |
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| Includes onboard menu and -5% discount in shops *** | |
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Additional Information
* Allows changes to dates, times, and fares subject to availability. If no seats are available at the same fare, the fare must be upgraded by paying the difference, provided the ticket is not expired. Tickets are valid for one year from the date of purchase.
** Gold Class VIP Lounge travel includes unlimited refreshments during your journey.
*** The menu includes one main option (sandwich, baguette, pastry, or similar), one drink (hot drink, soft drink, beer, water, or juice), and one snack (fruit, crisps, or yogurt). It can be requested at onboard cafés marked "Web Plus". The shop discount applies to all items except newspapers, magazines, food, and tobacco.
These conditions do not apply to the Canary Islands - Mainland route
Fred Olsen Fares – Canary Islands Mainland
| BASIC | OPTIMAL | COMFORT | |||
| Benefits |
Seat |
Superior Seat |
Double Cabin |
Quad Cabin |
Exterior Quad Cabin |
| Flexibility in changes to date, time, and fare * | |
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| Allows refunds | |
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| Allows reservations (without purchase) up to 72h | |
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| Includes onboard meals (except drinks)** | |
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Additional Information
* Allows changes to dates, times, and fares subject to availability. If no seats are available at the same fare, the fare must be upgraded by paying the difference, provided the ticket is not expired. Tickets are valid for one year from the date of purchase.
** Includes breakfast, lunch, and dinner during the crossing but does not include any drinks.
This route does not allow payment with Plus Points nor does it accumulate them. Accommodation is according to the fare.
The use of cabins is private. They will only be shared by passengers of the same reservation.
