Returns and exchanges
Which ferry company do you need information about to manage your booking?
Managing changes and cancellations directly with the ferry company is the fastest option.
You can also do it by contacting I Love Ferry and providing your booking reference number.
CHANGES AND REFUNDS - BALEARIA
Can I change my ticket?
Yes, as long as your fare allows it. The “mini” fares and other standard fares allow date and/or time changes with a penalty of €20 per booking, plus any price increase if the new journey is more expensive. The Completa and Reducida fares allow changes without the €20 penalty, although there may be a price difference between dates. In all cases, changes must be made at least 2 hours before the original departure.
Can I cancel my ticket?
Yes, under the following conditions:
| Time of cancellation | Refund |
| Within the first 24 h of purchase (if departure is more than 2 h away) | 100 % |
| After 24 h from purchase — within the 7 days (168 h) before departure | 90 % (10 % penalty) |
| After 24 h from purchase — between 48 h and 24 h before departure | 80 % (20 % penalty) |
| Less than 24 h before departure (except the first case above) | No refund |
How can I change or cancel my ticket?
The fastest option is self-management from My Bookings on the Balearia website: enter your ID and booking reference to view your booking, change dates, add services and download boarding passes.
You can also contact them through these channels:
- WhatsApp (+34 689 526 900): the most recommended channel. Add the number to your contacts and start the conversation.
- Chat on balearia.com (icon in the bottom right corner)
- Contact form in the Help centre
- Phone: 865 608 423 (Mon–Fri 9:00–20:30 · Sat 9:00–19:00 · Sun & public holidays 10:00–19:00)
⚠ Si Balearia contacta about a change to your booking, an authorised agent will call you. They will never ask for banking details or payments via WhatsApp or SMS with a link. If you receive such a message, it is a scam.
Frequently asked questions — Balearia
CHANGES AND REFUNDS – FRED OLSEN
Can I change a ticket?
Yes, all Fred Olsen tickets, except those issued with a promotional or special offer fare*, are valid for one year and allow changes to date, time, fare and route up to one year after purchase. If the change involves a fare variation, there may be a price increase.
*Check the specific conditions of promotional fares in the Fred Olsen transport conditions.
Please note that tickets do not allow passengers or vehicles from the same purchase to be split into separate booking references — they are treated as an indivisible group, except on refundable fares. If one person on the booking cannot travel, their seat is not refunded and cannot be used for another journey. The same applies to vehicles. Any change affects all passengers on the same booking reference.
Until when can I change a ticket?
You do not need to do it before the scheduled date: you can change the date up to one year after purchase (except promotional or special offer fares).
How can I change my ticket?
For changes to date, time, fare and/or vehicle details, do it from the My Booking section on the Fred Olsen website. For route changes or passenger data, contact Fred Olsen by email at reservas@fredolsen.es (provide the booking reference and at least one other booking detail) or by WhatsApp/phone at 922 290 070 or 928 290 070.
How can I change the vehicle registration on my booking?
Go to the Fred Olsen website, menu MY BOOKINGS › CHANGES. Enter the booking reference and at least one other detail. On the first screen you can change date, time or fare; if you do not want to modify them, click “Next” directly and you will reach the vehicle details.
Can I cancel or change just my ticket in a multi-passenger booking?
No. All passengers and vehicles on the same booking reference are indivisible, unless the fare is refundable. If a traveller cannot travel, their seat is not refunded and cannot be transferred to another journey. Any change affects the entire booking.
Which Fred Olsen fares include a refund?
For inter-island (Canary Islands) routes, only the Flexible and Oro fares allow a full refund. On the Canary Islands–Huelva route, all fares include a refund. All valid tickets (except promotional ones) allow changes up to one year from purchase, even if the original travel date has passed.
Fred Olsen Fares – Inter-Island
* Changes subject to availability. If no seats are available on the same fare, the next fare level applies with payment of the difference. Validity: 1 year from purchase.
** VIP Lounge Clase Oro: unlimited drinks during the crossing.
These conditions do not apply to the Canary Islands–Mainland route
Frequently asked questions
Frequently asked questions — Fred Olsen
How long are Fred Olsen tickets valid?
One year from the date of purchase, except those issued with a promotional or special offer fare, which have their own validity conditions.
Can I change my Fred Olsen ticket after the travel date?
Yes, as long as no more than one year has passed since purchase (and it is not a promotional fare). You can change the date even if the original travel day has already passed.
Are there fees for changing a Fred Olsen booking?
Change fees are those stipulated by the carrier, up to a maximum of 25 % of the ticket value. If after cancelling the booking you decide not to use the ticket, you are entitled to a refund of 75 % of its value, always within the validity period.
Why can I not separate passengers on a Fred Olsen booking?
Because Fred Olsen tickets link all passengers and vehicles under the same booking reference as an indivisible group. Only refundable fares allow individual cancellations to be managed.
Can I change the fare on my Fred Olsen ticket?
Yes, subject to availability of the desired fare. If no seats are available on the same fare, the change must be made to a higher fare, paying the difference.
What is the difference between the Básica, Óptima and Confort fares at Fred Olsen?
All three allow date, time and fare changes. The Óptima (Flexible) and Confort (Oro) fares add features such as flexible return, refund, VIP Lounge access and boarding/disembarkation priority. See the fare table above for full details.
Frequently asked questions — Fred Olsen
CHANGES AND REFUNDS – TRASMED
Trasmed offers three flexibility plans at purchase: Sin Flexibilidad, Flexibilidad Media and Flexibilidad Plus. The change and cancellation conditions depend on the plan you have chosen.
Can I change my ticket?
Yes, depending on your plan. With Flexibilidad Media and Flexibilidad Plus you can modify date, time, route, accommodation and passenger/vehicle details. With Sin Flexibilidad, changes are very restricted.
⚠ Una vez realizado el check-in y emitidas las tarjetas de embarque, no changes or cancellations are permitted.
Can I cancel my ticket?
It depends on the plan: Sin Flexibilidad does not allow cancellation with refund; Flexibilidad Media allows a partial refund depending on notice given; Flexibilidad Plus allows cancellation with full refund within certain deadlines.
How can I change or cancel my ticket?
Through the Trasmed customer area or by email to atencionalcliente@trasmed.com.
Ticket modification
Depending on the fare type chosen (Sin flexibilidad, Media or Plus), the following items may be modified: travel date, route, departure time, accommodation and flexibility type. These changes may involve an additional payment if there is a fare difference between the original and new ticket.
Ticket modification is only possible if requested up to 2 hours before the vessel departure time, except for upgrades (accommodation upgrade), which can be made at any time, even on board.
*Passenger data changes
In the event of an error entering passenger personal data during booking, or if missing passenger information needs to be added, it is possible to change or add personal data for any fare type (Sin flexibilidad, Flexibilidad media or Flexibilidad Plus), at no additional cost.
The personal data that can be modified/added are as follows:
- Full name
- Type and number of passenger identification document
(It is not permitted to change both the passenger's full name and ID number at the same time) - Date of birth (provided the assigned passenger category is maintained: infant, child or adult)
- Identity document expiry date
- Gender
- Nationality
*Vehicle data changes
The following vehicle details may be changed: make, model and registration number. The change will not incur any additional cost, provided the same category is maintained.
If a category change is required (for example, from car to motorbike), the passenger must contact Customer Services (Call Center) by phone on 96 091 33 16 or by email: atencionalcliente@trasmed.com or at the ticket offices of the maritime stations where TRASMED operates.
Ticket modification through “MyTrasmed”
Modifications can be made from the “My Trasmed” Private User Area. The passenger simply needs to register, create an account and can then manage their bookings easily. The “My Trasmed” private area is also available from the mobile app.
It is also possible to request a booking modification by contacting Customer Services (Call Center) by phone on 96 091 33 16 or by email: atencionalcliente@trasmed.com or at the ticket offices of the maritime stations where TRASMED operates.
Ticket cancellation
Only tickets purchased with the Flexibilidad Plus fare may be cancelled, subject to the following conditions:
- • If cancellation or postponement is made 3 or more days before the journey, TRASMED will refund the passenger the full ticket amount, except for issuance fees.
- • If cancellation or postponement is made up to 2 days before the journey, TRASMED will refund the passenger the full ticket amount except for issuance fees, less a 10% penalty on the total ticket value.
- • If cancellation or postponement is made 1 day before the journey, TRASMED will refund the passenger the full ticket amount except for issuance fees, less a 20% penalty on the total ticket value.
- • If cancellation or postponement is made on the day of travel, a penalty equal to the full ticket value will apply. You can request cancellation or postponement of your ticket by contacting Customer Services (Call Center) by phone on 96 091 33 16 or by email: atencionalcliente@trasmed.com
The Purchaser is also informed that if the ticket to be cancelled includes an additional service, the amount of that service will be refunded by TRASMED in full, without any penalty. Only the penalty corresponding to the ticket amount applies.
Once check-in has been completed and boarding passes issued, no changes or cancellations will be permitted.
Unused on-board additional services
Additional services contracted that have not been used or consumed on board will not be refunded by TRASMED.
Legal right of withdrawal and time limit
Exceptions to the legal right of withdrawal
Pursuant to Real Decreto Legislativo 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, art. 103, the right of withdrawal shall not apply when:
l) The right of withdrawal shall not apply to contracts relating to the supply of accommodation services for purposes other than housing, goods transport, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
Therefore, the Customer is informed that the legal right of withdrawal does not apply to purchases made.
Schedule changes
Schedules may be affected by force majeure or other causes that prevent safe navigation.
So that we can inform you of any schedule changes if they occur, it is important that a valid phone number and email address are included when making your purchase/booking.
For any queries, you can always contact our Customer Services (Call Center) through the following channels:
TRASMED contact phone: 96 091 33 16
TRASMED contact email: atencionalcliente@trasmed.com
Complaints and claims
The Purchaser may submit complaints or claims to TRASMED using the contact details provided at the beginning of these Conditions (General Contact Information).
In accordance with REGULATION (EU) No 1177/2010 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 24 November 2010 on the rights of passengers travelling by sea and inland waterways, and as provided in Article 24: Where a passenger covered by this Regulation wishes to make a complaint to the carrier or terminal operator, they shall submit it within two months from the date on which the service was provided or should have been provided. Within one month of receipt of the complaint, the carrier or terminal operator shall notify the passenger whether the complaint has been upheld, rejected or is still under consideration. The final response deadline shall not exceed two months from receipt of the complaint.
Furthermore, TRASMED has complaint forms available to consumers and users, which they may request from TRASMED at any time, using the contact details provided at the beginning of these Conditions (General Contact Information).
Information to the Purchaser about the online dispute resolution platform @E-commerce.
Likewise, if a dispute arises from this purchase contract between TRASMED and the Purchaser, the User as a consumer may request out-of-court dispute resolution, in accordance with Article 14.1 of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. This method may be accessed via the following website: http://ec.europa.eu/consumers/odr/
You can consult the Trasmed General Terms of Sale at the following link:
Frequently asked questions — Trasmed
CHANGES AND REFUNDS – TRASMAPI
Trasmapi operates the Ibiza–Formentera route. Their passenger tickets (without vehicle) are valid for 1 year from issue, giving you great flexibility to reorganise your trip.
Can I change the date of my ticket?
Yes. Passenger tickets are valid for 1 year and you can travel on any available date without needing to cancel the booking. If you purchased through a third party (not on trasmapi.com), contact that seller directly to manage the change.
Can I cancel my ticket?
- More than 48 h in advance: free cancellation. Refund to the same card within 2–15 working days.
- Less than 48 h in advance: penalties apply.
- No-show without prior notice: treated as cancellation, no refund.
How can I change or cancel?
Manage your booking at www.trasmapi.com or contact by email at ventas@trasmapi.com or phone +34 971 314 433.
Frequently asked questions — Trasmapi
CHANGES AND REFUNDS – GRIMALDI LINES
Grimaldi Lines operates routes between Spain, Italy, Sardinia and other Mediterranean destinations. Conditions depend on the type of fare purchased.
Can I modify my ticket?
Yes, as long as check-in has not opened. No modification fees unless the change results in a higher price; in that case you only pay the difference. I/R (return) tickets can only be modified simultaneously on both legs. Modifications do not entitle you to a refund.
Can I cancel my ticket?
Standard fare:
| Date Change | Time Change | Route Change | Accommodation Change | Passenger Data Change* | Vehicle Data Change* | Cancellation* | Flexibility Plan Change | |
| Sin Flexibilidad | NO | NO | NO | NO | YES | YES | NO | NO |
| Flexibilidad Media | YES | YES | YES | YES | YES | YES | NO | YES |
| Flexibilidad Plus | YES | YES | YES | YES | YES | YES | YES | YES |
Promotional fare: non-refundable and non-modifiable, unless expressly stated in the offer conditions. Cancellations are not accepted if the date, time or route have already been modified twice.
How can I modify or cancel?
Directly at grimaldi-lines.com or by calling +39 935 504 550.
Frequently asked questions — Grimaldi Lines
CHANGES AND REFUNDS – GNV (Grandi Navi Veloci)
GNV operates routes from Spain to the Balearic Islands, Italy, Morocco, Tunisia and Algeria. Conditions vary depending on the route.
Can I modify my ticket?
Yes, before check-in opens. On Balearic routes: free, you only pay any possible fare difference. On other routes: fixed fee of €25 per modification plus any fare difference. Modifications do not entitle you to a refund. Pre-sale tickets cannot be modified.
Can I cancel my ticket?
| Líneas Islas Baleares — Antelación | Penalty |
| Up to 7 days before departure | Free |
| From 6 days to 2 hours before | 100 % |
| Less than 2 h or no-show | No refund |
Pre-sale tickets cannot be cancelled; the deposit is lost if not converted to a final ticket before the expiry date.
How can I modify or cancel?
Log in to mybooking.gnv.it with your booking reference and email. Also visit the GNV changes FAQ.
Frequently asked questions — GNV
